American Tire Depot

I had a flat tire and it needed replacing, not just a patch. I drove in one hour before closing and there were two people ahead of me. They took me in without an appointment. I also thought I’d need an alignment since I hit something on the freeway and thought I did some damage. They checked it out and told me I didn’t need it. Very honest. They could have told me I needed it and I would have paid for it. Decided I needed all tires replaced and they gave me a good deal. I bought the existing tires there and that is why I came back. Excellent customer service and great mechanics.

Andrew at American Tire Depot in Diamond Bar deserves a shoutout for his exceptional service. When I needed an old invoice for warrantied service at the Burbank location, he diligently searched their legacy system to find it. I'm puzzled why the Burbank team couldn't do this or contact Diamond Bar directly, but Andrew's effort and efficiency resolved everything smoothly. Thanks to his dedication, I'm definitely sticking with American Tire Depot for my future needs. Great job, Andrew!

1. Very long wait times after they get you in the door. 2. They forgot to do the high speed balancing (weights) that come with new tires and my car was shaking when I left. Purchased new tires. They told me it would take 1.5 hours at my appointment. But the actual wait time ended up being 4 hours. When I drove away with the tires, I noticed my car was shaking above 60 mph. I had to bring the car back to an American Tire Depot location to get the tire weights properly installed. That fixed the issue but was another ordeal because that took half a day of waiting too, despite having an appointment.

I went for a bubble tire that apparently got it in a pathole, i had a hazard waranty and I also request for a rotation. Later when the car was ready, i notice that the same bubble was in another side of the car. I call the agent, he when inside when he came back said: “ok we will put the other tire, just give is some time” 20 minutes later he said that this is a different tire and now I have another bubble tire, it seems really suspicious, because i check all tires because I though it was a defective product. They also knew they change the wrong tire, because I ask them to do a totation otherwise they would told me from the beginning that it was another tire. When I called the distric manager Ron Verma his answer was, well we don’t make money on waranty tires, so I don’t see a motivation besides integrity problem. I knew that his lack of seem a customer point of view. Is not gona help me. My point. Is that I paid $71 for a waranty tire. That obviously You don’t make any money, but on my view is an extra $71 that I have to paid because you might have an integrity issue. Defenetly last time I try American Tire Depo.